Responsible AI
AI you can trust with real work.
Agents that do meaningful work in your business need to be safe, transparent and accountable. That's the standard we hold ourselves to, from the first discovery workshop to every agent running in production.
Responsible from
the start.
At CLAID, we build and run AI agents that work inside Australian businesses. They review documents, chase debtors, triage incidents and draft the work your people would otherwise do by hand. That gives us a responsibility to the businesses we work with, to their customers and staff and to the wider community.
Responsible AI isn't something we add at the end. It's built into how we assess opportunities, design agents, secure our platform and support our clients.
Our principles
People stay in control
Agents assist and act within limits you set. They don't replace professional judgement. Consequential decisions, such as approving a payment, sending a legal position or closing out a safety incident, stay with the right person in your business. Every agent has a named owner, defined permissions and clear points where a human reviews its work.
Transparent by default
You'll always know where AI is being used, what each agent is designed to do and what it has done. Every agent run is logged and outputs are clearly marked as AI-generated drafts, recommendations or actions. That makes them easy to review, question and audit.
Private by design
Your data, your IP, your environment. Your CLAID tenant runs on Australian-hosted infrastructure. Your data is kept separate from other clients and is never used to train someone else's model. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Secure by design
AI is part of our wider information security and risk management, not separate from it. Our information security management system is built to ISO/IEC 27001. Single sign-on, role-based access and full audit logging come as standard and agents can only reach the systems and data they need for their task.
Fair and fit for purpose
Before an agent goes live, we test whether it does the job reliably, consistently and without unfair outcomes for the people its work affects. If a use case isn't a good fit for AI, we'll tell you, even when that means building less.
Accountable, locally
Our Brisbane-based team owns the outcome. When something needs attention, there's one accountable partner in your time zone, with no gaps between strategy, software and integrator.
AI governance
We govern AI with the same discipline we expect our clients to apply to their own risks. Our AI governance sits within our wider management systems for information security, privacy and risk and includes:
- An AI management system built to ISO/IEC 42001, the international standard for managing AI responsibly
- An information security management system built to ISO/IEC 27001, covering how we protect the confidentiality, integrity and availability of your data
- AI risk assessments for every new agent and for any significant change to an existing one
- AI impact assessments that look at the effect on individuals, your workforce and your customers, as well as on your business
- Supplier governance for the third-party model and infrastructure providers we use, covering data handling, data residency and security
- Ongoing monitoring of agent performance, accuracy and behaviour in production, with clear processes for raising, investigating and fixing issues
- Clear roles and responsibilities for who owns, approves and oversees each AI system, at CLAID and in your business
Our approach is also guided by Australia's AI Ethics Principles and evolving Australian Government guidance on safe and responsible AI.
Built to international standards
We're working towards ISO/IEC 42001 and ISO/IEC 27001 certification.
ISO/IEC 42001
AI Management Systems
This is the world's first international standard for AI management systems. It sets requirements for how organisations govern, develop and operate AI responsibly, covering risk, impact, transparency, data and continual improvement.
ISO/IEC 27001
Information Security Management
This is the leading international standard for information security. It sets requirements for how organisations identify and manage security risks and protect the information they hold.
The two standards together cover both sides of trustworthy AI: how the AI is governed and how the data behind it is protected. CLAID is building and running its management systems to both standards and formal certification for each is underway. We'll update this page when certification is complete. In the meantime, we're happy to take you through our security and AI governance frameworks as part of your due diligence.
Responsible AI across every engagement
Assess
Discovery scores every opportunity on risk and feasibility, not just value. Use cases with high potential for harm, or ones where AI isn't the right answer, are flagged early and handled with care, or left out.
Implement
Each agent is designed with defined scope, permissions, human review points and success measures. We test it against real scenarios before it reaches production.
Activate
Once live, agents are monitored, logged and reviewed. Performance and behaviour are tracked over time and agents are adjusted, retrained on your processes or retired when they no longer meet the standard.
What we won't do
- Use your data to train models for anyone else
- Mix your data with other clients' data
- Deploy agents to make significant decisions about people without appropriate human oversight
- Hide where AI is being used in your business
- Recommend AI where it doesn't create real, measurable value
Continuous improvement
AI technology, regulation and community expectations are all moving quickly. We regularly review our AI practices, policies and controls so they keep pace with new standards, Australian regulatory developments and what we learn from running agents in production.
Questions or concerns
If you have a question about how CLAID uses AI, or a concern about an agent we've deployed, we want to hear from you. Contact our team at responsibleai@claid.com.au and a member of our Brisbane team will respond.
Ready to put AI to work, responsibly?
Start with a structured discovery. It's backed by our investment guarantee.
Start with CLAID