About CLAID
Every business will run on AI.
We exist to help our clients turn it into a compounding advantage with meaningful results from day one. Brisbane based, Australian hosted and accountable for the outcome.
That accountability rests on a few things we will not move on, whatever the project, client or pressure.
Outcomes over outputs
Every agent ties back to a measurable result. We model it before we build it.
Private by design
Your data, your IP, your environment. No exceptions.
Local accountability
A Brisbane team that owns the outcome. Not a ticket queue.
Team
People accountable for the outcome.
Nigel Heyn
CEO & Founder
Nigel brings extensive experience building and leading technology-enabled businesses. His focus is on ensuring CLAID is delivered as dependable operational infrastructure, not experimental software. Nigel is responsible for overall direction, customer alignment and long-term platform stewardship.
Andrew Fullerton
Director, Technology
Andrew leads the technical architecture and platform development of CLAID. He is responsible for security, governance and the integrity of the private AI layer, ensuring CLAID integrates cleanly with existing systems, respects organisational controls and operates reliably within complex environments.
Ashleigh Loughnan
COO & Co-Founder
Ashleigh leads CLAID's commercial strategy and client partnerships. She works closely with client stakeholders to ensure CLAID aligns with real operational needs and delivers measurable value, focused on clarity, adoption and long-term outcomes rather than short-term deployment.
Max Madden
Client Manager
Max leads client engagements at CLAID and is hands-on in the build. He partners directly with clients to understand their priorities, shape the work around them and deliver the agents himself, keeping a tight loop between what is asked for and what goes into production.
Julian Stein
Head of Growth
Julian leads growth at CLAID, connecting the platform with the Australian businesses it is built for. He is responsible for market positioning, partnerships and demand, focused on qualified conversations with organisations ready to put AI to work rather than volume for its own sake.
Damian Cavanagh
Senior Sales Manager
Damian works with prospective clients to understand where AI agents will make a measurable difference. He is responsible for scoping engagements honestly, setting clear expectations on value and timelines and handing over to delivery with nothing lost in translation.